Mortgage Closing Assistant
About the team
The Closing & Funding team ensures every mortgage closes accurately, compliantly, and on time, partnering closely with Processing, Underwriting, Closing, Funding, Title/Escrow, and Post‑Closing for a seamless borrower experience.We operate in a high-volume, fast-paced environment where crisp communication, disciplined workflow management, and accountability are essential to meeting service-level commitments.
The team culture emphasizes collaboration, integrity, and continuous improvement, celebrating wins and promptly addressing obstacles to keep loans moving to the finish line.
About the role
The Closing Assistant is the hub of coordination for assigning loan files to Closers and Funders, enabling an efficient, predictable closing process.
You’ll monitor pipeline readiness, surface blockers early, and keep stakeholders informed so loans move from “clear to close” through funding without delay.
You’ll contribute hands-on support where needed, from document intake to post-funding follow‑ups, ensuring nothing slips through the cracks.
What you’ll do
Assign loan files to Closers and Funders, balancing workload and timelines to meet SLAs.
Manage readiness with Processing and follow up when files are not ready to assign, escalating risks as appropriate.
Assist with Missing Seller CD uploads to ensure complete and accurate closing packages.
Support outstanding conditions after funding, coordinating resolution with internal and external partners.
Communicate proactively with all parties (internal teams and external partners) to provide timely updates and respond to inquiries.
Provide administrative support to the Closing and Funding teams to maintain workflow efficiency.
Perform other duties as assigned, adapting to changing priorities in a busy lending environment.
Who you are
1–3 years of experience in mortgage Closing and/or Funding; familiarity with pipeline flow from CTC through funding.
Proficiency with LOS Encompass (strongly preferred) and Microsoft Office (Excel, Outlook, Word).
Exceptional attention to detail with strong written, verbal, and analytical skills.
Proven ability to manage multiple priorities and deadlines in a fast‑paced setting.
A collaborative communicator who partners effectively across cross‑functional teams.
Committed to confidentiality and privacy of customer and employee information.
An active listener who adapts to changing timelines and requirements.
Strong problem-solving skills with a bias for action and follow‑through.
Willing and able to work overtime as needed to meet critical deadlines.
Demonstrates respect, integrity, and accountability; keeps commitments and upholds organizational values.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.