About the team

Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions.

The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.

About the role

The Director, Business Operations will lead the rhythm of the business function for Zillow Home Loans and be responsible for managing business performance, diagnosing business performance levers and new opportunities, and providing regular executive updates. This position requires a strategic and data-driven leader with a demonstrated track record of leading teams that have successfully scaled operationally complex businesses. This Director will play an integral role in setting the company’s strategic direction while collaborating with cross-functional teams to scale our delivery of a seamless home financing experience.

What you’ll do:

• Lead “rhythm of the business” function for Zillow Home Loans

  • Own and be accountable for leading business performance review meetings with senior leaders on a weekly, monthly and quarterly basis

  • Lead strategic deep dives to diagnose funnel trends and identify levers to increase revenue and conversion (either as a direct owner of the modelling & analysis, or as leader able to direct the work of others)

  • Obsess over our business metrics, helping to surface and drive initiatives that inform our overall strategy and move the needle for ZHL and our customers

• Drive delivery of strategic projects as part of our quarterly OKR process

  • Manage delivery against our quarterly OKRs across product, engineering, ops, sales which includes setting the right targets & prioritization of the right roadmaps to deliver against those metrics

  • Track projects, timelines and commitments on internal projects and related top deliverables

• Lead the expedition on special projects to grow & optimize Zillow’s Digital and Premier Agent channels:

  • Lead the execution of high-impact projects across ops, sales, product, engineering

  • Partner with senior leaders and cross-functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs and functions

• Build and lead a high performing team, fostering a culture of collaboration, continuous improvement and accountability

• Report directly to the VP of Business Strategy & Operations

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $192,500.00 - $307,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 12+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting

• 5+ years of people management experience

• Exceptional business acumen & data orientation w/experience owning a P&L

• Seasoned generalist leader with direct experience in several different functions including Strategy, Operations, Marketing, Product Management

• Data driven problem solver with strong proficiency in Excel and/or SQL

• Experience influencing teams in highly cross-functional settings, and in a role that spans strategy, analytics, product and operations in a fast-paced environment

• Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact

• First-principles thinker (e.g., ability to question how we are working rather than simply executing)

• Excellent written and verbal communication with strong executive presence

• Demonstrated ability to thrive in influence without authority environments

• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

• Bachelor’s degree required, MBA preferred

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.