Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

How does one of our own Customer Success Managers describe the role?

“I focus on driving best practice and increasing customer engagement of our LinkedIn products and services. My aim is to ensure that our solutions become a mission critical and irreplaceable part of our customers’ sourcing and employer branding process. This is about understanding each of our customer’s objectives and creating solutions catered to their specific needs.”

The Customer Success Manager is part of the LinkedIn Talent Solutions organisation. Our CSMs are relationship orientated, partner closely with our Account Directors and pride themselves on being trusted advisors and strategic partners to our customers. CSMs work with multiple stakeholders within a large book of business, both internally and externally, so are highly adaptable, thrive in times of ambiguity, and have the ability to set and manage expectations. They have a strong growth mindset and are not only solution orientated but also creative, which allows them to create and drive strategy around the optimisation of our products. Through leveraging our data, and providing thought-leadership advice, they help our solutions become a mission critical, irreplaceable part of our customers’ strategy.

Responsibilities:

• Become a trusted advisor to our Mid-Market customers by understanding their objectives, creating strategies for our customers to achieve their overarching goals, and deliver meaningful meetings including Success Planning, Success Reviews, and Value Reviews.
• Build strong relationship with Account Directors (AD). Partner with them on prioritised accounts to build a custom action plan focused on overall customer adoption and mitigating churn risk.
• Maintain a deep knowledge of our products and insights to serve as a thought leader and demonstrate best practices to users and champions to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
• Manage relationships with our key client stakeholders, providing advisory insights and updates on their investment and LinkedIn strategies.
• Identify potential commercial opportunities to optimise our customers’ investment, growth and continuity, as well as potential churn risks within the book of business.
• Become a thought leader within the Talent space offering insight and perspective into industry benchmarking and market trends as well as best practices.
  
  
  

Qualifications

Basic qualifications:

• 2+ years of Customer Success, Product Support, Account Management, Customer Education/Training and/or Sales
• Fluent in French
  
  
  

Preferred Qualifications:

• Second European language highly regarded
• Excellent organizational, project management, and time management skills.
• Experience analysing data, trends and client information to identify product or service growth opportunities.
• Experience in managing stakeholders, presenting in meetings, and driving presentations to a senior audience.
• Excellent interpersonal skill with ability to build authentic business relationships.
• Recruiting or other applicable talent experience
• Strong verbal and written communication skills and technical aptitude.
• Proficient in Dynamics, Microsoft Office (Outlook, Excel, Word and Power Point)
  
  
  

Suggested Skills

• Stakeholder Management
• Account Management
• Data Analysis
  
  
  

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.