Customer Service Specialist FR & DE

ABOUT DANCE

At Dance, we believe getting where you want to go should be simple and sustainable. So we’re on a mission to make mobility easy. Dance members get their electric bike, free 24-hour repairs, and theft coverage on a flexible monthly subscription. Our service is currently live in Berlin, Hamburg, Munich and Paris.

Dance was founded by SoundCloud founders Eric Quidenus-Wahlforss and Alexander Ljung, together with the co-founder of Jimdo, Christian Springub. Investors include BlueYard, HV Capital, and Eurazeo. To find out more, visit https://dance.co.

As an equal-opportunity employer, Dance is committed to building an inclusive workplace. We welcome people of any background, age, country of origin, ethnic and racial origin, gender identity, sexual orientation, disability status, marital status, religion, or ideology to apply.

ABOUT THE ROLE

As our Customer Service Specialist (French & German speaking), you will:

• Provide our B2C and B2B members a fantastic service experience over email

• Have the best solution for our members’ requests on hand

• Answer all kind of questions about our service and our products

• Support potential members during sign-up

• Coordinate deliveries and repairs with our local operations teams

• Report directly to our Concierge Lead

ABOUT YOU
To be successful in this role, you have:

• At least 1 year of experience in customer service and / or a customer facing job, preferably one focused on a premium service experience
• Have a passion for dealing with people and a strong problem-solving competence
• Find motivation in going the extra mile to really please your customers
• Excellent knowledge of French and German in written and spoken
• Based in Berlin or Paris and be willing to go to the office once a week
• Are curious and excited to work constantly on improvements
• Have excellent prioritization and communication skills

HOW WE TAKE CARE OF YOU

• Competitive compensation package
• Flexible working environment that suits your schedule

• Up to 30 days’ vacation per year—because it’s important to switch off.

• Access to nilo.health for your mental wellbeing.

• An optional private pension plan with company matching.

• Your own Dance e-bike or moped subscription.

• Up to €500 for every friend you refer to work for Dance.

Did we just describe you? Let us know by sending over a CV, with an outline of what motivates you most about becoming part of Dance. Even if you don't meet all the requirements, we would still encourage you to apply!
Come and experience a unique culture, where you can work alongside exceptionally talented people and move us towards more livable cities.