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Superviseur Opérationnel Mécanique

Dance

Dance

Posted on Tuesday, February 20, 2024

Superviseur Opérationnel Mécanique

Paris, FranceOperations - Local

ABOUT DANCE
Dance is a fast-growing electric bike and moped subscription service on a mission to make e-mobility easy and cities more sustainable. Dance members get their own vehicle, theft coverage, and on-demand repairs on a flexible monthly subscription. An excellent customer experience is key to keeping our members happy—that’s why our local operations teams are so important. Join a dedicated team of mechanics, drivers, assembly specialists, shift leads, and city leads keeping Dance riders on the road in every city.

Dance currently operates in Berlin, Hamburg, Munich, Vienna and Paris.

HOW WE TAKE CARE OF YOU

  • A competitive salary.

  • Up to 30 days’ vacation per year—because it’s important to switch off.

  • Access to nilo.health for your mental wellbeing.

  • An optional private pension plan with company matching.

  • Your own Dance e-bike or moped subscription.

  • Up to €500 for every friend you refer to work for Dance.

ABOUT THE ROLE

  • As operational supervisor of local operations, you will:
  • Coordinate the team of field mechanics.
  • Assign daily tasks to our field mechanics using our internal tools.
  • Ensure that all repairs are carried out on time and that the mechanics have all the necessary tools and information.
  • Act as a channel of communication between the field and customer support where necessary to ensure customer satisfaction
  • Ensure that the workspace and cargo bikes are always clean and organised
  • Be responsible for keeping a good inventory of our warehouse stock
  • Assist the Mechanical Manager with projects to improve our operational processes
  • Help us to continually improve our service by regularly gathering information and feedback and passing it on to our Operations Coordinator

ABOUT YOU

  • To carry out this role successfully, you will:
  • Have strong project management, prioritisation and personal organisation skills
  • Be comfortable with technology: you will have experience of using a computer and a basic understanding of the Google suite (such as Gsheets and gdocs)
  • Enjoy interacting with people and - ideally - already have management experience
  • Good written and verbal communication skills
  • Enjoy working in a team
  • Be rigorous and detail-oriented
  • Appreciate challenges and stressful situations as opportunities for personal development and knowledge enhancement
  • You care about the satisfaction of our members and are enthusiastic about cycling and making cities greener
  • You like to optimise things and implement new working methods
  • You are fluent in English and French

At Dance, we deliver speedy, top-quality customer service—and our local teams of mechanics are key to keeping Dance members on the road. Join a talented team of bike and moped repair specialists and help us on our mission to make cities more livable.

Paris, Île-de-France, France
Operations - Local

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